Refund and Returns Policy

Website: LightingDepotUSA.com

At LightingDepotUSA.com, we are dedicated to providing our wholesale partners with high-quality lighting products. Because we operate as a B2B wholesale supplier, our return and refund policy is different from that of typical retail stores. Please review the following carefully:

1. Final Sale Policy

All wholesale orders are considered final sale.
We do not accept returns for unsold inventory, change of mind, or overstock.

2. Damaged or Defective Products

If you receive a damaged or defective product, you must notify us within 7 business days of delivery.
Claims must include:
- Order number
- SKU/product code
- Clear photos of the defect or damage
After review, we may provide:
- A replacement item (if stock is available)
- A credit toward your next order
- A refund, at our sole discretion

3. Incorrect Shipments

If you receive the wrong product due to our error, we will arrange a replacement or credit at no extra cost.

4. Shipping Responsibility

Customers are responsible for all shipping costs associated with returning products unless the return is due to our mistake.
Products must be returned in original packaging when applicable.

5. Refunds (If Applicable)

Approved refunds will be processed within 7–10 business days after confirmation.
Refunds are made via the same payment method (wire transfer/TT) used for the original purchase.